她回的是一個有點挑戰但面試很常問的題目：

🏵️ Tell me about a time in your career where you’ve had to deal with a conflict.
跟我分享你一個你在職場上處理過的衝突狀況

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拆解一下這個女生使用的表達架構：

① 精簡勾勒發生衝突的經過

② 不批評對方，並適度描述自己感受
→ 展現對衝突的包容

③ 積極解決問題的過程
→ 展現正向積極的態度

④ 講自己可以檢討學習的地方
→ 展現同理心跟謙虛

底下我就來拆解她用到那些英文表達架構、單字跟句型喔！

🍎

等下看完覺得不錯，也歡迎免費訂閱我的「七點半學英文電子報(訂閱連結請點我)」！

每周都會寄實用又接地氣的學習內容給你喔，一起變厲害吧😊

🍎

① 精簡勾勒衝突發生的經過

這個女生在描述衝突事件的過程還滿精簡的

基本上就是：

先講這個事件跟誰有關 → 再快速描述事件經過

a. 先講這個事件跟誰有關

🎈 so this was with an engineering manager that I’ve worked with in the past, who was new to being an engineering manager..
所以這是和一位我以前合作過的工程主管有關的事，他當時是剛剛當上工程主管這個職務..

b. 再快速描述事件經過

🎈 and so, one day I received an email that was copying my manager as well as his manager, and it kind of had like a bullet pointed list of all of the things that he felt were wrong about a certain product decision I had made…
然後就是有一天，我收到一封電子郵件，副本寄給我的主管和他的主管。
信裡面他列舉了他認為我在某個產品決策上做錯的所有事情。

基本上只轉折了一次就把事情交代完了：

🔑 so this was with..
所以這是和…有關的事

👇

🔑 and so, one day + 事件細節
然後就是有一天…

在這裡過多的事件細節不是重點
重點是後面描述解決問題跟檢討的過程

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② 不批評對方，並適度描述自己感受

這個女生描述完衝突後
她沒有指責那位主管，
也沒有指導對方應該怎樣怎樣

她只是描述「自己感受到的不舒服跟驚訝」

🎈 Obviously my initial reaction was very defensive..
我一開始的反應很防備..

🎈 …you feel like it’s an escalation, and I was also kind of surprised because the specific feature that he was calling out and questioning my product decision making there, I thought we had had many conversations back and forth…
你會覺得這是一種越級(報告的感覺)，我同時也覺得有點驚訝..
因為他質疑我沒有做好的那個關於產品功能的決定，
我以為我們之前已經來來回回討論過(並達成共識)

這個女生描述不舒服的字眼沒有太負面：

🔑 was defensive..
覺得防備

🔑 was surprised..
覺得驚訝

適度表達情緒上的「無助跟脆弱」，
能讓面試你的人產生同理的感覺

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③ 積極解決問題的過程

接著這個女生講了她解決問題的過程，
就是她跑去找這個主管談一談

她很常用 “be able to.. (所以我們可以)” 帶出解決問題的進展

🎈 During that conversation we were quickly able to get to what the root cause of the issue was…one of the engineers was behind schedule..
在跟這個主管開啟溝通的過程中，我們很快就找到問題的根本原因…就是有個工程師進度落後…

🎈 Getting to that root cause helped a little bit, we were able to figure out how to get more resources on the team.
找到根本原因有幫助我們解決問題，這樣我們就能開始想如何為團隊爭取更多資源。

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④ 檢討自己可以改進跟學習的地方

我還滿喜歡這個女生到最後是檢討自己有沒有能做更好的地方

讓人感覺她有能力「同理」合作過程中別人可能遇到的困難

而不只是覺得問題都在別人身上

a. 先提出觀點

🎈 I think that the PM/EM relationship is so key to the success of our products, and also just to making our relationship good and enjoyable for the duration of the time we’ll be working together.
我認為產品經理和工程主管的關係對我們產品能否成功很重要，也對團隊這段時間內能否保持良好和愉快的合作非常重要。

先把從這次衝突中觀察到的結論講出來：

🔑 I think that … is so key to …
我認為(某件事)對(什麼)來說很重要

b. 檢討自己可以做更好的地方

🎈 Perhaps I didn’t give that psychological safety in those meetings, for example, for him to be able to say…his engineer is behind the schedule, maybe that’s something that I could have caught…
我可能沒有在當時會議中提供這個主管足夠的心理安全感，讓他能跟我說其實他的工程師進度落後。也許這是我應該注意到的問題。

用「比較軟，帶有模糊空間」的口氣講自己可以做更好的地方：

🔑 Perhaps I didn’t..
我可能當時沒有(做到某件事)

🔑 Maybe..
也許..

🔑 I could have..
我當時應該要怎樣..

c. 最後講從這個經驗中學到甚麼

🎈 So I think one thing that I really learned is, not every relationship is going to come seamlessly and naturally..
因此我覺得我真正學到的一點是，不是每個工作關係都能順利自然的形成。

🎈 It was a relationship that I had to more actively move towards to get to that true partnership, and to share some of those details of how we got there.
這是一段我需要更主動出擊才能達到有效合作的夥伴關係，並且我當時應該要多跟對方主管討論達成目標的各種實作細節。

最後再總結一次從這次衝突經驗中學到的經驗：

🔑 So I think one thing that I really learned is..
因此我覺得我真正學到的一點是..

🔑 I had to…
我需要(怎麼做比較好)

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分享完畢！

這個架構超實用的吧~

也歡迎你拿來練習講講看你的版本喔😊

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